Update 4/21/10:

On April 20, 2010, Karolina Glover was charged by a St. Tammany Parish grand jury with second-degree murder, punishable by a mandatory term of life imprisonment. She will receive 30 years with no probation. Unfortunately, Pontchartrain Health Care Center continues to operate. Please sign the petition and spread the word to as many people as you can. Thank you for supporting this cause.

-The Quaintance Family

On November 9, 2006, my great-grandmother, Bernice Mayeaux, was brutally beaten to death inside of the Pontchartrain Health Care Center in Mandeville, Louisiana. Karoline Glover, who had a violent history at the center, used the handle of a drawer to repeatedly hit Bernice. The day before she murdered Bernice, she struck a resident with her fist during a dispute over a cup of coffee. Instead of confining Karoline Glover to an isolated section of the home, the staff decided to move her into the room of a bedridden, ninety-five year old woman. Recovering from a broken hip and complications from a viral infection, Bernice was unable to move nor call for help during the time of the attack.

This horrific incident has produced an outpouring of support, sympathy and concern from people all across the country. The signatures below are proof that the people of the United States share the same common cause: ultimately ending abuse in nursing homes and protecting those who are unable to protect themselves.

We, the people, are demanding that, first and foremost, this “health care center” be extensively investigated and dealt with accordingly, in order to ensure that the health and well being of the residents are of top priority.

Lastly, we are dissatisfied with the quality of care that these insufficient establishments are administering to their residents. We insist that you, our Representatives, enforce rigorous laws that include, but are not limited to:

  • Protecting the well being of the residents in the homes

  • Strict and unwavering expectations of those employed at the homes

  • Implementation of thorough background checks, not only on all employees of the nursing home, but also on all potential residents of the nursing home.

  • A fully staffed establishment at all shifts where the ratio of caretaker to resident is one that can allow the resident to be in complete care and comfort at all times.

  • Quarterly inspections from the state. The results of the inspections must be posted on the nursing home and state website, allowing all potential residents the opportunity of gathering as much information as possible. Should the nursing home fail any component of the state inspection on a quarterly basis, it will be made public.

  • Last but not least, providing a clear and concise mission statement that all nursing homes are expected to abide by. The following declaration is a direct quote from the Pontchartrain Health Care Center: “The mission of our staff is to offer the highest quality of care for our residents within a clean, safe environment.” You can arrive at your own conclusion, based on the testimonial provided, whether or not this establishment stood by and supported their main cause and purpose.

The day of awakening for those who provide care for the elderly, particularly those whose family members have entrusted such care to be provided, is long overdue. The voices of those who find themselves in such helpless and uncontrolled situations are begging to be heard. Please allow this petition to serve as a united voice whose conviction is to demand and implement change as it relates to all issues surrounding nursing home care.